Whom to Contact
Kansas and Missouri have licensing boards that regulate the funeral industry. You may contact the board in your state for information or help. If you want additional information about making funeral arrangements and other options available, you may want to contact interested business, professional and consumer groups, including these listed below. While this page links to websites of other organizations, neither the Federal Trade Commission nor Funeral Consumers Alliance of Greater Kansas City necessarily endorse the views expressed on these websites or guarantee the accuracy or completeness of information on them. (Note that some of these sites may track visitor viewing habits.)
Missouri State Board of Embalmers & Funeral Directors
The Missouri State Board of Embalmers and Funeral Directors protects the public from incompetence, misconduct, gross negligence, fraud, mis-representation or dishonesty; licenses only “qualified” professionals by examination and evaluation of minimum competency; and enforces standards by implementing legislation and administrative rules. Note: Five members of the board must be embalmers and/or funeral directors; one must be a public member.
Kansas State Board of Mortuary Arts
The mission of the Kansas State Board of Mortuary Arts is to ensure that licensees perform their professional services in a manner providing maximum protection of the health, safety and welfare for the people of Kansas. In addition, our mission is to inform the public of the laws and options available to them when dealing with the funeral profession. Their website provides procedures for filing complaints. Note: Three members of the board shall hold an embalmer’s license issued by the state board of mortuary arts, shall have five consecutive years’ experience in the practice of embalming and shall be currently engaged in the practice of embalming and in care of disposition of dead human bodies in this state. Two members of the board shall be representative of the public in general and shall not hold any license issued by the board. The KSBMA offers a free memorial planning guide.
Funeral Consumers Alliance (national office)
FCA is a nonprofit educational organization that supports increased funeral consumer protection. Their website has free pamphlets on funeral planning, plus a directory of local volunteer funeral planning groups.
Council of Better Business Bureaus, Inc.
4200 Wilson Blvd., Suite 800
Arlington, VA 22203-1838
Better Business Bureaus are private, nonprofit organizations that promote ethical business standards and voluntary self-regulation of business practices. The BBB’s website offers information about pre-need funeral planning.
Cremation Association of North America
401 North Michigan Avenue
Chicago, IL 60611
CANA is an association of crematories, cemeteries and funeral homes that offer cremation.
601 E Street, NW
Washington, DC 20049
AARP is a nonprofit, nonpartisan organization dedicated to helping older Americans achieve lives of independence, dignity and purpose. Its publications, Funeral Goods and Services and Pre-Paying for Your Funeral, are available free by writing to the above address. This and other funeral-related information is posted on the AARP website.
International Cemetery and Funeral Association
1895 Preston White Drive, Suite 220
Reston, VA 20191
ICFA is a nonprofit association of cemeteries, funeral homes, crematories and monument retailers that offers informal mediation of consumer complaints through its Cemetery Consumer Service Council. Its website provides information and advice under “Consumer Resources.”
Funeral Ethics Organization
87 Upper Access Road
Hinesburg, VT 05461
FEO, an independent nonprofit educational organization, promotes ethical dealings in death- related transactions and provides mediation assistance to resolve consumer complaints.
Green Burial Council
8 Estacada Court
Santa Fe, NM 87508
GBC, an independent, nonprofit that encourages environmentally sustainable death care practices as a means of acquiring, restoring, and stewarding natural areas, assists consumers in identifying “green” cemetery, funeral, and cremation services.
International Cemetery and Funeral Association
107 Carpenter Drive, Suite 100
Sterling, VA 20164
ICFA is a nonprofit association of cemeteries, funeral homes, crematories, and monument retailers that offers informal mediation of consumer complaints through its Cemetery Consumer Service Council. Its website provides information and advice in its Consumer Resource Guide.
International Order of the Golden Rule
PO Box 28689
St. Louis, MO 63146-1189
OGR is an international association of about 1,300 independent funeral homes.
Jewish Funeral Directors of America
150 Lynnway, Suite 506
Lynn, MA 01902
JFDA is an international association of funeral homes serving the Jewish community.
National Funeral Directors Association
13625 Bishop’s Drive
Brookfield, WI 53005
NFDA is an educational and professional association of funeral directors, which provides consumer information on its website at www.nfda.org/consumerresources.php. NFDA also sponsors the NFDA Help Line, which is designed to help consumers resolve complaints about NFDA members.
National Funeral Directors and Morticians Association
3951 Snapfinger Parkway, Suite 570
Decatur, GA 30035
NFDMA is a national association primarily of African-American funeral providers.
Selected Independent Funeral Homes
500 Lake Cook Road, Suite 205
Deerfield, IL 60015
SIFH is an international association of funeral firms that have agreed to comply with its Code of Good Funeral Practices.
If you have a problem concerning funeral matters, it’s best to try to resolve it first with the funeral director. If you are dissatisfied with the funeral services you receive, the Funeral Consumers Alliance offers advice on how best to resolve a problem. In addition, the FEO, the NFDA Help Line, and the ICFA Cemetery Consumer Service Council may be able to provide informal mediation of a complaint. You also can contact your state or local consumer protection agencies. Check the Blue Pages of your telephone directory for the phone number or check www.naag.org for a list of state Attorneys General.
In addition, you can file a complaint with the FTC. Visit ftc.gov or call 1-877-FTCHELP (382-4357); TDD: 1-866-653-4261. Although the Commission cannot resolve individual problems for consumers, it can act against a company if it sees a pattern of possible law violations.
For More Information
For more comprehensive information about the Funeral Rule, see Funerals: A Consumer Guide, at www.ftc.gov/funerals. The Guide, written by the FTC, includes a price checklist, glossary of terms, a description of services, information sources, and a list of questions to ask funeral professionals.